Where did the LTL service functions "Track Trucking Shipment", "Check A Shipping Route" and "Rate Trucking Shipment" from the home page go?

1. All the LTL functions are prominently displayed on the LTL section page - (http://www.usfc.com/ltl/home/index.jsp). In addition, you can set the LTL section to become your preferred home page whenever you visit http://www.usfc.com
2. In addition, Track Trucking Shipment for LTL is still on the primary corporate home page (it is the "Track Shipments" function underneath the LTL section image).

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I'm not sure which area of the site I should go - I do business with a specific USF carrier.

1. USF Logistics, and USF Distribution are within our "Logistics" section of our web site.(http://www.usfc.com/logistics/home/)
2. USF Bestway, USF Dugan, USF Holland, USF Reddaway and USF Red Star are USF's Less-than-Truckload (LTL) carriers and information regarding LTL shipments can be found in the LTL section (http://www.usfc.com/ltl/home/). Within that section you can perform rate quotes, transit time checks, and tracking shipments.
3. USF Glen Moore is USF's Truckload carrier. Information about USF Glen Moore is found in the "Truckload" section. (http://www.usfc.com/truckload/home)

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I'm a USF Net LTL user - where do I log in?

1. In the upper left hand corner, under the USF logo, is a button that launches to https://www.usfnet.com. If you click "LTL Customer Login". There, you can enter your USFNet ID and Password to access the richer shipment management functions such as viewing proof of delivery images, entering bill of ladings and online pickups, rate quotes specifically tied to your known facilities locations and contracted pricing, and viewing the new dashboard business summary if you have configured yourself for access

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I'm a USF Net Distribution user - where do I log in?

1. If you are a USF Distribution customer using USF Net, you can click "Logistics customer login" in the upper left corner. This will take you to the original login site where you can enter your UserID and Password in the USF Net login boxes.

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I wrote programs that used the URL query tracking of shipments so that I could monitor shipments in an automated fashion - does this still work?

1. Yes, for now the original URL tracking systems still operate using a transitional mechanism. If you previously used a link such as:
   http://www.usfc.com/tools/truckingresults.asp?Carrier=USFDugan&TrackType=H&TrackNumber=435XXXXXX.
   You will now need to use a link formatted as follows:
   http://www.usfc.com/shipmentStatus/shipmentStatustWS.jsp?Carrier= USFHolland&TrackType=H&TrackNumber=435XXXXXX").
   For more detailed information, please go to: http://www.usfc.com/ltl/technology/url_queries.jsp
   Please email us at usfnetsupport@usfc.com to let us know if you are currently doing this so that we can alert you to changes and involve your company in testing should we make future changes.

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I currently use a screen-scraping tool to scan the USF web site to track hundreds of shipments. I don't have time to reprogram it now!

1. We can direct you to a transitional web site so that you can continue to screen-scrape for tracking information while you reprogram your system. Please email us at usfnetsupport@usfc.com and we can direct you to the original web site, which will still be in operation temporarily. To avoid the future risk associated with integrating with a visual web site which regularly gets updated, you may want to consider some of our other integration options including XML web services or our URL query string mechanism. We can work with you to find the solution that fits your needs the best.

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I only do business with LTL and would rather go straight into that section whenever I visit USFC.com. How do I do this?

1. At the bottom of the major service sections (LTL, Truckload, and Logistics), there are the instructions to "click here to make this my start page". By clicking that, you set a "cookie" that remembers on your PC that you prefer to start at that service line when you go to http://www.usfc.com

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I use the PROactive feature where I get emailed statuses of my shipments – does this still work?

1. Yes, PROactive@usfc.com still operates as it did before.

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Where do I find a specific LTL terminal?

1. We have a terminal locator tool that can be found in the quick tools drop down bar, within the LTL section (http://www.usfc.com/USFCWeb/ltl/home/). At the far right upper corner, there is a drop down control that says "Quick Tools & Forms", pick "Terminal Locator" which will bring you to the mapping tool that lets you pick specific terminals and see their contact information.

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I use the USF Accu-Rate online rating tool. Where can I find this now?

1. This feature can be found under our LTL Shipping section (http://www.usfc.com/ltl/home/index.jsp) If you frequently use this feature of our website, you can select the check box at the bottom of the page to make this your start page the next time you visit our site.

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My bookmarks for USFC.com no longer work. How do I get these back?

1. Unfortunately due to the extent of our redesign, we were not able to keep the same paths for our website features. We apologize for the inconvenience but hope that you will find our new site easier to use. Please contact us at usfnetsupport@usfc.com if there is something that you can’t find.

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Where can I find USF's online forms library?

1. All LTL shipping forms have been moved to a central location. In the LTL Shipping section, select Shipping Forms from the Quick Tools & Forms drop down menu.

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I use America Online as my internet service provider. Some http://www.usfc.com pages do not appear correctly in my browser window. What can I do to correct this?

1. Our site has been optimized for Internet Explorer version 5.5 and above or Netscape version 7.x. If you are having trouble viewing out site with the AOL browser, recommend that you use Internet Explorer or Netscape for viewing our website.

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Remember, if you can't find what you are looking for, you can always use our new "Search" feature that is located on the orange banner of our home page. If you still can't find what you are looking for, please feel free to contact us at USFNetSupport@usfc.com.

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